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Customer Service

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  1. Your VISIT-X customer service
  2. Credit / Payment methods
  3. Questions and answers

Questions and answers

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  • How can I charge my account with credit?
  • Where can I see my available balance?
  • Which payment methods are available?
  • How does the telephone access work?
  • Which payment methods are available to buy the VIP-Club or the TV-Premium subscription?
  • Methods for Comfort-Payment
  • How can I increase my monthly limit?
  • Where can I buy a Paysafecard?
  • Where can I find my vouchers & tickets?
  • How can I redeem a bonuscode?
  • How is the payment specified on my bank account?
  • Suddenly, my preferred method of payment is no long available. How come?
  • My payment was refused, why?
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